Return Policy

We want you and your furry friend to be happy with your purchase! If you're not completely satisfied, we're here to help.

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1. Returns  
   - You may request a return within **14 days** of receiving your order.  
   - To be eligible for a return, your item must be **unused, in its original packaging**, and in the same condition that you received it.  
   - We do not accept returns on items marked as **final sale** or **gift cards**.

2. Return Process  
   - To initiate a return, please contact us at **help.pawstidy@gmail.com** with your order number and reason for return.  
   - We will provide you with the return address and instructions.  ]
   - Customers are responsible for return shipping costs.

3. Refunds  
   - Once your return is received and inspected, we will notify you via email.  
   - If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within **5–10 business days**.

4. Damaged or Incorrect Items  
   - If you received a damaged or wrong item, please contact us within **48 hours** of delivery.  
   - We will send a replacement or issue a full refund at no additional cost.

5. Late or Missing Refunds  
   - If you haven’t received a refund yet, first check your bank account.  
   - Then contact your credit card company—it may take some time before your refund is officially posted.  
   - If you’ve done all of this and still have not received your refund, please contact us.

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📧 Contact us at **help.pawstidy@gmail.com** for any return questions.

Thank you for shopping with Pawstidy — we care about you and your pet!